Clinical Transformation & Operations Manager

Baycrest Hospital

has an exciting opportunity for a

Clinical Transformation & Operations Manager

Posting Number: 9553

Position Type: Temporary, Full-time (2 years)

Shift Type: Day

Union: Non-Union

Bi-Weekly Hours: 70 hours, 7hrs/shift

Date Posted: January 16, 2026

Internal Posting Closing Date: January 27, 2026

About Us

Baycrest is completing planning and readiness work for a potential transition to a new shared Health Information System (HIS), capable of hosting several organizations. To ensure we are prepared, we are recruiting key project roles to support this phase and any future implementation.

Job Summary

Reporting to the Director, Digital Health Transformation (PMO), the Manager, Clinical Transformation and Operations, is responsible for leading the clinical, operational, and workforce transition from a legacy Health Information System (HIS) environment to a modern digital platform supported by standardized processes, policies, procedures, and workflows.

This role serves as the clinical transformation delivery lead for the project, accountable for aligning people, workflows, training, and readiness with the new HIS. The position applies structured transformation principles within an established framework, ensuring frontline adoption and safe, uninterrupted patient care.

The Manager, Clinical Transformation & Operations is a core member of the project leadership team and works in close partnership with digital health, clinical, operations, communications and technology teams and leadership to deliver sustainable transformation outcomes.

Direct reports will include Project Workstream Leads, Clinical Workflow Leads, and Subject Matter Experts, while also leading numerous indirect cross-functional reports and advising several clinical operations leaders and counterparts. The role is responsible for performance management and development of team members who report into it.

This position will establish and maintain strong relationships with internal and external project leads, teams and partners – while also ensuring the same of Clinical Workstream Leads. 

Key Responsibilities

Digital, Clinical & Operational Transformation Leadership

• • Leads the clinical transformation project workstream, including workflow redesign, practice standards alignment, and operational readiness.
  • Translates system design decisions into standardized clinical processes, policies, and procedures that support safe and effective care delivery.
  • Identifies gaps between current-state clinical practice and future-state HIS-enabled workflows and leads remediation planning.
  • Ensures clinical transformation activities are sequenced and aligned with project milestones, build, testing, and go-live phases.

Uptake & Adoption 

• • Owns the integrated uptake and adoption plan for the project, embedded within the overall project plan and governance.
  • Assesses impact and readiness of clinical operations and support functions.
  • In partnership with key project leads, designs and executes targeted engagement of frontline staff, clinicians, and operational leaders.
  • Proactively manages adoption risks associated with legacy practices, informal workflows, and undocumented processes.

Training & Workforce Readiness

• • Coordinates with clinical educators, communications experts, HIS specialists, and operational leaders to ensure training reflects clinical practice and college standards.
  • Leads the development and execution of role-based training strategies aligned with redesigned workflows and clinical standards.
  • Ensures training includes hands-on, scenario-based, and in-person components, not solely self-paced nor or online modules.
  • Oversees go-live and post–go-live support models to reinforce adoption, stabilize operations, and sustain new processes.

Key Partnership and Leadership Engagement

• • Builds strong working relationships with physicians, nurses, allied health professionals, operational leaders, and clinical educators.
  • Navigates complex environments, competing priorities, team dynamics and historical practice variations, with diplomacy and credibility, while ensuring cohesive alignments.
  • Supports clinical leaders in understanding and championing new workflows, standards, and system-enabled practices.

Documentation & Workflow Process

• • Delivers high-quality documentation including workflow process maps, clinical practice standards, training materials, and readiness artifacts.
  • Applies a structured, methodical approach to clinical transformation aligned with PMO standards.
  • Contributes to decision-making forums, change control, and project governance bodies.
  • Tracks and reports on transformation progress, adoption risks, and readiness indicators.

Cross-Functional Collaboration

• • Works closely with Clinical Informatics, IT, Operations, Quality, Education, and Project Management teams.
  • Ensures effective knowledge transfer from project teams to operational owners.
  • Supports transition to steady-state operations following go-live.
  • Travels to Sunnybrook as required.

Qualifications

Education & Experience

• • Master’s degree in Healthcare Administration, Nursing, Allied Health, Systems Transformation, or related discipline; or equivalent experience.
  • Minimum 7–10 years of experience leading clinical, operational, or digital health operational process improvement or transformation initiatives.
  • Demonstrated experience delivering large-scale change within healthcare or similarly regulated, mission-critical environments.

Required Experience & Competencies

• • Experience transitioning organizations from legacy systems and informal practices to standardized, system-enabled workflows.
  • Strong understanding of clinical operations and frontline care delivery.
  • Experience leading workflow redesign, process standardization, policy and procedure development, clinical documentation discipline, within operational readiness initiatives.
  • Proven ability to embed change into results, not as a standalone advisory function.
  • Demonstrated ability to lead through influence in complex, cross-functional environments.
  • Excellent partner engagement, communication, and conflict resolution skills.

Preferred Experience

• • Professional knowledge of clinical practice in post-acute and ambulatory settings.
  • Experience leading or supporting HIS / EHR implementations and go-live.
  • Experience working with large, distributed, 24/7 clinical workforces.
  • Familiar with clinical education models and super-user programs.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

For this position, the salary range is $121,139 to $151,424.  The target hiring range is $121,139 to $145,000 per year.

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.

Additional Benefits

• Vacation Entitlement
• Opportunity to enroll in Extended Health and Dental Benefit Plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program