Advisor, HR Shared Services Centre

• Makes accurate and timely employee changes on the HRIS, such as status updates and personal information changes. Manages maternity/parental leave of absence requests, terminations, employee transfers and contract extensions. 
• Drafts and prepares HR-related letters and communications, including offer letters, termination letters, employment letters and transfer letters.
• Enters new hires into HRIS and finalizes employee file.
• Facilitates new hire orientation ensuring a smooth transition for new hires.
• Administers employee benefits programs, including enrollments, changes, and terminations.
• Administers the defined benefit pension plan (HOOPP), including enrollments, retirements, maternity/parental leaves, inter-company transfers, and status changes.
• Serves as a centre of excellence for HR-related inquiries, providing guidance on questions from employees and managers related to benefits, HR policies, and other HR services; collaborates with internal HR teams to ensure accurate, timely, and consistent responses.
• Training/knowledge sharing with hiring managers and employees on various HR related inquiries/processes. 
• Communicates effectively with both employees and managers to provide clear and accurate information, ensuring a positive experience in all interactions. 
• Back-up for HR Assistant providing front desk coverage relief.

• Manages full cycle recruitment for all internally posted unionized roles. This includes preparing the job posting, posting through our ATS, preparing the job competition log and screening internal applicants against job requirements, scheduling interviews as required, and coordinating transfer dates.
• Supports Talent Acquisition Specialist with the posting of non-union roles as required.
• Manages the Recruitment Log & Staffing Requisitions for internally posted jobs.
• Checks ONA tracker & internal application forms (outside of applicant tracking system) and adds to job competition log.
• Prepares offer letters for transfers and promotions related to recruitment outcomes.
• Supports recruitment strategies and initiatives to effectively meet organizational staffing requirements. (ie. attending job fairs)
• Processes employee changes that occur through bumping (returning employee to original position within trial period) and issues notice letter.
• Provides excellent customer service to candidates, ensuring a positive and professional experience throughout the recruitment process.
• Communicates clearly and promptly with candidates, hiring managers, union representatives and other internal stakeholders, addressing any questions or concerns related to the recruitment process.

• Ensures that all employee files are updated and accurate, including personal information, employment history, and compliance documents. Regularly audit records to ensure completeness and adherence to company policies and legal requirements.
• Prepares and maintains detailed records and reports related to HR Programs, benefits administration, and recruitment activities.
• Assists in generating reports for HR metrics and performance evaluation.
• Ensures accurate documentation of all HR processes and communications.
• Processes corrections/changes required in Empath after ad hoc audits.

• Identifies opportunities to enhance HR Programs and Procedures.
• Participates in ad hoc project work related to HR Shared Services initiatives identified.  
• Implements improvements to streamline HR operations and ensure compliance with internal policies and external regulations.
• Ensures all HR activities adhere to legal and organizational standards.

• Committed to delivering an exceptional employee experience with accuracy, consistency, and care.
• Communicate clearly and empathetically, translating complex HR processes into accessible guidance.
• Service-oriented and inclusive, respecting the diverse needs of Baycrest’s workforce.
• Collaborative and relationship-focused, building trust across HR, leaders, union partners, and stakeholders.
• Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Proactive, take ownership, and seek opportunities to improve processes and HR service delivery.
• Open to learning, embracing change, and supporting Baycrest’s commitment to excellence and innovation.

• Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent.
• Certified Human Resources Leader (CHRL) is an asset.
• Minimum of 3 years of experience in HR administration, benefits management, or a related field.
• Experience with recruitment processes is required.
• Experience in a unionized setting is required.
• Experience working in healthcare and research organizations is an asset.
• Strong understanding of HR Programs and Procedures, including benefits administration and recruitment processes.
• Understands collective agreements and internal policies impacting recruitment, benefits, and employee lifecycle management. Proficiency in drafting official HR communications and documents.
• Excellent organizational, communication, and problem-solving skills.
• Strong working knowledge of HR Information Systems (e.g., HRIS, ATS, Empath), including accurate data entry, audits, and reporting.
• Comfortable navigating multiple systems and adapting to new technologies quickly.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant office tools.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

For this position, the salary range is $58,386 to $72,983. The target hiring range is $58,386 to $65,000 per year.

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.

Why Baycrest

Baycrest puts people first, offering rewards and programs to support your health, well-being, and growth. (Eligibility varies by role and employment status.)

•        Competitive pay

•        Extended health and dental coverage

•        Defined-benefit pension plan (HOOPP)

•        Paid vacation and statutory holidays

•        Maternity and parental leave top-up programs

•        Employee and family assistance program (EFAP)

•        On-site fitness facilities

•        Employee discount program

•        Tuition reimbursement