Clinical Manager - Virtual Behavioural Medicine (VBM) and Inpatient Behavioural Neurology Unit (4W)

Hospital Inpatient Services and Ambulatory Clinical Services have an opportunity for a

CLINICAL MANAGER

Virtual Behavioural Medicine (VBM) and Inpatient Behavioural Neurology Unit (4W)

Posting Number: 10252

Position Type: Permanent Full-time

Shift Type: Day

Bi-Weekly Hours: 70 Hours, 7 hrs/shift

Union: Non-Union

About Us

Baycrest is a world-renowned leader in aging and brain health, dedicated to enhancing the lives of older adults through excellence in care, research, innovation, and education. Guided by our commitment to compassion, collaboration, and discovery, we are shaping the future of aging and healthcare.

At Baycrest Hospital, older adults receive specialized post-acute inpatient care delivered by expert interdisciplinary teams with deep knowledge of aging and brain health. We are committed to providing exceptional, person-centered care that supports the unique needs of patients and their families.

Job Summary

Baycrest is advancing world-class dementia care with a strategic goal to double access to Baycrest’s integrated dementia care continuum. We seek a leader to be at the vanguard. This role integrates the leadership of two exceptional programs in the care of people with dementia and responsive behaviours – Virtual Behavioural Medicine (VBM) and the Inpatient Behavioural Neurology Unit (4W). VBM is a province-wide program that supplements the care teams of patients in community, long-term care and other hospitals with interprofessional sub-speciality expertise in pharmacological and non-pharmacological management of responsive behaviours through virtual care. Where behaviours cannot be resolved with VBM patients may be admitted to 4W. 4W is a specialized, 20-bed locked inpatient unit dedicated to assessing and treating older adults with dementia, neurodegenerative diseases, and severe responsive behaviours that have not responded to standard treatments. 

Reporting to a Clinical Services Director and Medical Director, the Clinical Manager will ensure high-quality and safe care for a vulnerable patient population and the sophisticated interprofessional team that supports them. As a leader who embodies Baycrest’s values of collaboration and ambition the Clinical Manager will support the scaling up of the programs to meet increasing patient demand across Ontario and advance partnerships within the voluntary “CASS” (Centralized Access to Seniors Specialty Hospital Beds) network. 

Key Responsibilities

• Provides operational leadership to Virtual Behavioral Medicine (VBM) and the Inpatient Behavioral Neurology Unit (4W)
• Manages daily operations of VBM and 4W including management of patient flow and data measurement, along with program operations (including human resources to ensure staff coverage) and finances on a day-to-day basis
• Supports the interprofessional team in the development of solutions/service delivery that provides exceptional patient/family care
• Strives for continuous quality improvement and management of safety and risk including development and implementation of quality improvement and risk mitigation initiatives in the area, with attention to metrics and performance indicators
• Facilitates adoption of innovative approaches to care for patient and families such as use of technology in the provision of care; ensuring initiatives reflect current and best practices.
• Develops clinical service plans and business cases to support the spread and scale of these programs while operating within the annual budget 
• Represents the program on internal and external committees including: Behaviour Supports Ontario, CASS network, Toronto Dementia Research Alliance, and others as required.
• Utilizes effective leadership strategies in coaching, performance management, recruitment, selection and retention for all members of the inter-professional teams
• Supports and facilitates the creation and maintenance of an environment that promotes staff initiative, accountability, critical thinking skills in resolving clinical issues, and fosters creativity and professional judgment
• Ensures effective performance reviews for all staff
• Works collaboratively with the leadership team and taking joint accountability for patient outcomes, financial/operational budgets and utilization targets and overall performance of the dementia continuum.

Qualifications include but are not limited to:

• Minimum of six (6) years related health care experience with evidence of progressive leadership
• Current membership in good standing with a Regulated Health Discipline Professional College in Ontario
• Bachelor’s degree in a health-related discipline with a Master’s Degree in Health Discipline/Health Administration required
• Current Basic Cardiac Life Support Certification (BCLS) –Level C required
• Two (2) years’ experience in a manager capacity required including labour and employee relations experience
• Experience managing clinical programs in the outpatient, community, and virtual environments of care
• Previous experience in a non-profit organization, particularly a complex health care campus (Hospital and/or Long-Term Care facility) and/or Ontario Health Team is preferred
• Significant experience in the fields of Gerontology, Mental Health and/or Ambulatory services preferred
• Strong financial management skills
• Understanding of and experience with the delivery of information for adult learners
• Demonstrated effective communication, team building, and problem solving and conflict resolution skills in an interprofessional team environment
• Demonstrated effective and innovative leadership, critical thinking, and problem solving and judgment skills
• Knowledge and skill in program development, implementation and evaluation
• Knowledge of and the ability to work effectively with Meditech, Safety Event Reporting System (‘SERS’) and other Hospital Information systems and all Microsoft Office software applications
• Demonstrated on-going professional development and continuing education
• Previous management experience in a unionized environment preferred
• Demonstrated ability to meet professional clinical infection control protocols

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

The salary range for this position is $122,654 to $153,317 per year.

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.