Technical Trainer - Material Handling

Under the direction of the Training Centre Manager, the Technical Trainer – Material Handling position is responsible for assessing the development needs of Brandt’s C&F and Material Handling dealership service technicians in the areas of non-Deere worksite products, material handling (Doosan, Bobcat, Clark, Sellick, etc.) and if capacity allows Ditch Witch product support.

Duties and Responsibilities

Major Accountabilities

• In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s Material Handling and C&F service technicians in the areas of non-Deere worksite products.
• Implement the service technician development program including:

  -   identifying employee development needs in all Brandt’s C&F dealerships.

  - locating and/or coordinating development of professional quality curriculum; and

  - in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.

• Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics. 
• Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
• Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

 Development Needs

• Work with Operations, and Brandt’s Warranty, and C&F corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.
• Document and validate program plan to address development priorities.
• Identify resources for program plans.
• Monitor resource allocations and plan progress.
• As required, adjust plans based on needs.

 Instruction Delivery and Instructional Materials

• Deliver training as a Certified Dealer Instructor or in-house subject matter expert.
• Ensure delivery and scheduling is efficient and maximizes instructor time.
• Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.
• Identify sources for, and when directed to, help develop professional quality classroom, hands-on and online training courses and programs, and evaluation materials.
• Utilize various corporate systems in the organization and development of materials (e.g. Brandtnet).
• Ensure evaluations (tests, hands on demonstrations, etc.) are appropriate to measure trainee competence.
• Maintain an up-to-date catalogue of program materials including course outlines and descriptions.
• Use MS Office computer applications to manage course material (i.e. materials, procedures, manuals, handouts, charts, schematics and online presentations).

 Program Implementation

• Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
• Communicate via Brandtnet or by other means (e.g. email) accurate and complete training schedules and course information.
• Ensure delivery and scheduling is efficient and maximizes instructor time.  
• Ensure trainees complete any pre-requisite requirements by monitoring enrolments and completions.
• Document and report trainee evaluation scores and attendance, and report on performance against metrics.
• As required prepare and distribute Certificates of Completion to trainees, and arrange program completion recognition (e.g. graduations).
• In collaboration with others coordinate the delivery of other required training.
• Utilize various third-party systems (e.g. OEM learning management systems) in training program management and delivery.

 Continuous Improvement

• Participate in ongoing audits of program effectiveness.
• Ensure training materials and programs are relevant and current.
• Ensure communications and presentations meet Brandt’s brand guidelines.
• Meet other internal and external training standards for curriculum, reporting, etc.
• Gather feedback from students and others to continuously improve program content and delivery (e.g. by ensuring feedback is documented, collected and integrated).

 Other

• Support operations efforts by analysing and responding to organizational development needs.
• Follow all company policies, procedures and directives, in particular those related to training such as pre-requisite completions, training durations, recording information, etc.
• Perform any additional work requested/required to meet the needs of the organization.
• Collaborate and liaise with outside agencies (e.g. OEMs, etc.) on behalf of Brandt.

#LI-onsite

Required Skills

• Possesses a solid foundation of mechanical, analytical, and technical and instructional design and delivery knowledge and skills.
• Able to work collaboratively with the corporate training team, warranty, operations staff, etc.
• Communicate effectively and professionally, both in person and in writing.
• Strong interpersonal skills.
• Solid project management skills.
• Responsive to the instructional needs of Brandt Tractor’s branches and their personnel.
• Demonstrates professionalism and recognizes the importance of the instructor’s role as leader in modeling health and safety, professional behavior and service excellence.
• Able to be self-directed and organize work, set priorities, and achieve work related objectives and goals.
• Show initiative in learning about Brandt Tractor’s products and equipment and be committed to continuous improvement.

Required Experience

• Certified as a Journeyman in the heavy-duty equipment technician trade or equivalent designated trade, preferably as an Interprovincial (Red Seal) Journeyman.
• Able to travel freely within North America