Product Support Engineer

Brandt is looking for hard-working and creative individuals to join our team.  We are currently seeking a Product Support Engineer for our Agricultural, Machines & Attachments, Trailers, and Trucks product platforms (based in Regina).

The Product Support Engineer is responsible for identifying trending issues, determining root causes, coordinating cross functional teams towards resolution, and implementing improvements with product design teams, manufacturing engineering, supply chain teams, and dealerships to assure Brandt product quality meets the customers’ expectations. The role is a cross between a Problem Resolution Specialist and a Reliability Engineer.

Duties and Responsibilities 

• Responsible for identifying technical or mechanical problems and standardizing solutions.
• Identify urgent and trending issues and recommend improvements to design, manufacturing, and purchasing teams.
• Investigate product problems, provide analysis, and identify root causes.
• Provide technical assistance for unresolved/new Level 2 product issues.
• Participate in product launch/Field Follow-Up team meetings, delegate activities, and follow up issues to ensure the appropriate closure.
• Works closely with Design, Tooling, Quality, Manufacturing, Purchasing/Suppliers, and Field Support
• Develop bulletins and communicate solutions.
• Review technical details from warranty claims and technical assistance ticket to manage the Solutions/Repair Index
• Write factory audit procedures based on customer issues, participate in quality audits, review results with responsible departments and follow up to ensure correction and prevention.
• Develop meaningful metrics and reports on product, department, and dealer performance for assigned product platform
• Available for phone/email support as required.
• Perform other related duties as required.

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Required Skills

• Strong analytical skills, with the ability to make practical, fact-based decisions
• Effective verbal and written communication skills
• High-level problem-solving skills, with the ability to assess complex situations and implement solutions.
• Knowledge of data gathering and analysis techniques, including statistical analysis and Power BI
• Knowledge of quality tools such as FMEA (Failure Modes Effect Analysis), SPC (Statical Process Control), Root Cause Analysis, Statistics

Required Experience

• Mechanical or Industrial Engineering degree
• Relevant experience in one or more of the following areas: warranty, quality assurance, manufacturing, or dealer support
• Experience with agricultural equipment, heavy construction equipment, trailers, or rail/municipal trucks