Senior Director, Product Support Sales

Responsible for leading a team of Directors of Product Support Sales in the following industries: Construction and Forestry, Agriculture, Transportation and Material Handling. This role is charged with the growth of the parts and service business in each of these industries. As a senior leader in Product Support, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and capable of leading a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in product support.

DUTIES & RESPONSIBILITIES

Territory Sales Management

• Through 4 industry focused Directors, and their regionally focused managers, lead the sales efforts for Parts and Service Globally.
• Establish ratios for CSA territory coverage, and work with the branches to recruit, onboard, retain and grow those CSAs.
• Work with the branches to align customer lists and territories to the CSAs.
• Establish regional sales management practices including sales meetings, customer & territory reporting, sales performance, etc.

 Product Portfolio, Pricing, Promotion

• Together with Marketing, develop all the retail programs for all Non-John Deere customer support products.
• Together with Fleetwise and Marketing, develop a suite of services for Inspections, Preventative Maintenance and Warranty.
• Together with Marketing, work to close any gaps in the portfolio offering.
• Set and achieve sales targets and margin targets in key parts and service categories.
• Together with marketing, create promotional calendars in each of our industries.

Compensation

• Together with HR, develop compensation plans for all CSAs.
• With the sales coordinators and HR, run incentive programs for CSAs.
• Recruit, Hire and Train all team members.
• Performance Management of all team members.
• Other Duties as Assigned
  
  
  

 #LI-onsite

Required Skills

• 10+ years of experience in a Sales, Marketing or Industry
• Strong Leadership skills
• A drive to expand knowledgebase to fully understand corporate objectives
• Excellent communication, presentation, and interpersonal skills
• Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
• Strong collaboration and relationship building skills to drive results through motivating and influencing
• Sales management and the ability to drive the sales process from inception to close
• Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
• Ability to build strong customer partnerships, maintain relationships with key customers at all levels including executive-level managers
• Ability to recruit, train, and motivate a team to pursue and grow the business
• Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
• Ability to travel as needed – 2 weeks / month