Warranty Team Lead – Manufactured Products

Brandt is looking for a technically minded leader to join us as Warranty Team Lead – Manufactured Products. Candidates with an Engineering background are strongly preferred, but those with other technical or equipment-related experience will also be considered. In this role, you’ll lead a team responsible for adjudicating and processing Dealer warranty claims, audit completed claims to drive consistency, and coach your team toward standardized, high-quality practices. You’ll also collaborate closely with Engineering, Quality Assurance, Finance, and Product Support to strengthen warranty processes and support Dealer success across Brandt’s full product portfolio.

Duties and Responsibilities

• Lead, mentor, and support the warranty team responsible for adjudicating, processing, and crediting warranty claims submitted by Dealers.
• Audit adjudicated claims to evaluate accuracy, consistency, and adherence to policy; use findings to coach team members and align processes.
• Review and resolve escalated, complex, or high-value claims, providing fair and policy-based decisions.
• Keep warranty guidelines, documentation, SOPs, and training resources current to ensure consistent practices.
• Identify and recommend improvements to warranty adjudication processes, policies, and tools that enhance Dealer experience and team efficiency.
• Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support teams to resolve product concerns and improve warranty practices.
• Monitor, analyze, and report on warranty team performance, highlighting trends and areas for improvement.
• Manage goodwill and special allowance requests, ensuring proper review, adjudication, and reporting.
• Provide Dealers with training, guidance, and interpretation of warranty policies to improve claim submission accuracy.
• Step in to support adjudication during high-volume periods to help maintain service levels.
• Promote a collaborative, accountable, and professional team environment focused on continuous improvement.
• Perform other duties as required.

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Required Skills

• Strong analytical and problem-solving skills with the ability to make fact-based, practical decisions.
• Effective written and verbal communication skills, including the ability to clearly interpret and explain warranty policies.

Required Experience

•        Bachelor’s degree in Engineering strongly preferred; other technical fields (Agricultural Sciences, Business with technical experience, or related disciplines) will also be considered.
• Relevant experience in warranty adjudication, quality assurance, product support, or dealer service functions.
• Familiarity with agricultural equipment, construction machinery, trailers, or rail/municipal trucks is considered an asset.
• Previous leadership or supervisory experience, with the ability to coach and develop team members