Office Administrator

Brandt is currently seeking a dual-role Office Administrator and Service Writer in our Hearst Construction & Forestry location. Primary responsibilities include: general office duties, switchboard, typing, and filing, along with assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties and Responsibilities

• The work requires specialized and comprehensive knowledge of administrative work methods, procedures, approaches, and operations.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• 2+ years of office administration experience is preferred
• General understanding of mechanical/technical terms is preferred
• Updates customer profiles using equipment, hours, or other information from the customer's work orders
• Demonstrated proficiency with all Microsoft Office programs is essential
• Team player with good intuition and a strong sense of urgency about solving problems and getting work completed
• Adaptable and organized in a fast-paced office
• Punctual with exceptional customer service and prioritization skills
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Strong business English skills for creating correspondence, presentations, documents and reports

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Required Skills

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices

Required Experience

• Two year Diploma or University Degree, or equivalent experience, is preferred
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience