Director fo Centralized Warranty

Brandt is currently seeking a Director of Centralized Warranty for our Customer Support Center in Regina, Saskatchewan.

The Director of Centeralized Warranty is responsible for managing and maintaining the centralized warranty department for Brandt Tractor. This includes all  lines of business in which Brandt distributes products, including, but not limited to John Deere Construction, Forestry, and  Agriculture Equipment, as well as Peterbilt trucks and several other lines of Equipment. 

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.

That’s Powerful Value, Delivered.

DUTIES & RESPONSIBILITIES 

• Manage and develop all standard warranty operating procedures within Brandt Tractor. 
• Develop and deploy warranty recovery policies, processes, and procedures to ensure warranty claims are maximized to the 
• full extent of our suppliers and vendor guidelines. 
• Manage the day-to-day activities of the Warranty Team. 
• Effectively motivate and lead a large team. 
• Maintain key relationships with our suppliers. 
• Ensure timely submission of warranty claims to our suppliers. 
  • Manage and approve all good will and warranty policy payments from suppliers.
  • Conduct warranty training for Brandt employees. 
• Manage warranty accounts receivables. 
• Develop metrics, maintain warranty and program reports. 
• Assist with processing claims when needed. 
• Other duties as assigned. 

QUALIFICATIONS/REQUIREMENTS 

• Strong understanding of warranty policies and procedures. 
• Ability to effectively motivate and lead a large team. 
• Ability to critically think. 
• Identify when a procedure needs improvement, develop solutions, and implement.
• Strong communication skills, both written and oral.
• Strong computer skills including Microsoft Office Suite. 
• Previous dealership experience considered an asset. 
• Knowledge of the equipment Brandt represents is considered an asset. 

When you work for Brandt, we work for you. It’s as simple as that!

#LI-onsite