Preventive Maintenance Coordinator

Brandt is currently seeking a Preventive Maintenance Coordinator in our Ottawa Construction & Forestry location. This position is responsible for providing Preventive Maintenance quotes to our Sales & Customer Support Advisors as well as, the day-to-day task of supporting efficient, accurate and timely fulfillment of Brandt’s contractual Preventive Maintenance business.

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Required Skills

• Quote & Set-up of Preventive Maintenance Agreements in our contracts’ management system
• Preventive Maintenance Agreement Administration
• Track and maintain Preventive Maintenance Agreement information
• Review, close and invoice completed jobs
• Coordinate necessary service with Customers and Preventive Maintenance Technicians
• Update and maintain our pricing calculator tool
• Handle incoming Preventive Maintenance call requests from our internal and external customers
• Manage Prepaid agreements
• Utilize John Deere Link to monitor & track customer’s machines with Preventive Maintenance contracts
• Other related duties as assigned

Required Experience

• Experience and understand maintenance of construction equipment
• Experience in service delivery activities and processes
• Previous experience as a Service Writer is preferred
• Strong communication skills; timeliness, organized, and high attention to detail
• Ability to in multi-task at a high-volume workload environment
• Knowledge of contracts and associated processes’ management
• Sound knowledge of MS Office software tools; Excel, Word, Access, Outlook, etc.
• Self-starter with the ability to work independently and make informed, logical decisions