About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers. 

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world. 

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

DUTIES AND RESPONSIBILITIES: -

The incumbent is responsible for the day-to-day operation of the employment resource centre including performing reception duties for the centre such as greeting clients, answering the telephone, answering enquiries, and directing calls appropriately.  The incumbent will assist clients (virtually and in person) through the development and delivery of employment related workshops, resumes, directing clients to assisted services or appropriate resources, assisting clients with the use of computers, orienting new clients to the centre, making referrals to appropriate agencies, tracking clients and doing follow-up, maintaining current resources including paper-based and web sites, tracking what resources are being used and requested, marketing the centre’s services to the community, and networking with other service providers. This role is one of coaching, facilitation marketing and outreach.

Clients:

• Provide reception to new and existing clients

• Provide new clients with a tour of the centre

• Assist clients with registration including, explanation of services available, client privileges and responsibilities, explanation of procedures such as signing-in indicating date, time, registration number, and checking off the resources used

• Explain procedures for computer usage

• Provide individual needs assessments

• Meet referral targets of clients to assisted services

• Facilitate one-to-one and/or group workshops on resume and cover letter development, job search strategies, labour market trends, assessment of skills, interview techniques, job searching on the Internet, etc.

• Meet targets for number of clients attending workshops

• Refer eligible, appropriate clients to assisted services (either walk-in or determined through telephone calls)       

• Assist clients who are unsure of career/job choices/job market by introducing them to the variety of computer programs and resources that explain salary, education, skills, and qualifications required for the areas the client is interested.

• Answer employer enquiries

• Promote services to employers

• Interview employer to determine the required job skills

• Prepare job postings from information provided by employer

• Assist in the screening of applicants and forward appropriate applicants to the employer

• Organize employer referrals and provide information to employers such Labour Market Information and Employment Standards.

• Organize job fairs and other events

Administrative Duties:

• Maintain an up-to-date list of job search websites

• Maintain resource centre materials including updating materials as required to keep resource centre current and relevant

• Update job postings on a regular basis Research new resources such as video library materials, workshop materials and maintain master resource list

• Complete follow-up reminder calls

• Follow-up with employers that have requested job postings for job board, and determine if they are still hiring or if they have filled the position

• Survey employers and clients to meet EO targets

• Provide customer satisfaction and monthly usage statistics for DC Employment Services data support person for input into EOIS if appropriate

• Contact client(s) regarding job postings that would be suitable for their employment objectives and goals

• Enter new membership information into the Resource Centre database

• Utilize the sign-in registry to enter information into the database on the resources used and to monitor the most popular resources

• Track the number of clients that utilize the Resource Centre and the resources utilized

• Input employer information into database, create job postings, maintain quarterly reports and month end statistic

Outreach and Marketing:

• Maintain social media marketing tools on a daily basis such as employmenthelp.ca, Facebook, Twitter, Instagram, and LinkedIn

• Work with Social Services, and other community services to ensure a consistent level of service for clients and employers

• Email current and past clients regarding events/workshops/job fairs

• Conduct on-going marketing with local high schools including the provision of workshops geared to students

• Plan and facilitate local job fairs as part of the marketing of the Resource Centre

• Prepare ads and articles for print media

• Participate on committees that are relevant to the community and the Resource Centre 

QUALIFICATIONS:

1.    A minimum of a three-year advanced diploma or degree in Employment Counselling, Human Service Worker, or Social Services.

2.    A minimum three (3) years of work experience with a demonstrated knowledge in labour market trends, employment conditions and community agencies.

3.    Excellent verbal and written communication skills.

4.    Excellent customer service skills.

5.    Demonstrated ability to work collaboratively with team members and independently.

6.    Must be proficient in the use of Microsoft Office suite, social media and online/web portal products.

Required Skills

Full-time Support Staff Position Opportunity: Temporary Employee Replacement (Appendix D, see page 109 of collective agreement) Immediate –  June  28, 2024

Campus Location: Oshawa, Bowmanville (position will support both sites)

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm; one evening shift)

Required Experience

Please apply below by submitting your cover letter and resume to the online portal.  Job Competition closes on Friday March 14,2024. Competition number SS24-24.