Market Research 3-4 month contract

Location: Remote (based in Vancouver, BC)
Reports To: Director, Strategic Research & Insights
Status: Temporary, One Term (3–4 months)
Compensation:  $27.50 per hour (LGM pays fair/living wage

Job Summary

The Market Research Term position will support the Director, Strategic Research & Insights (Consumer Experience) in gathering, analyzing, and communicating research findings that help drive business decisions and customer experience improvements.

This role offers hands-on experience in market and voice-of-customer (VoC) research across dealer, consumer, and OEM audiences within the automotive Finance & Insurance (F&I) industry.

Working closely with internal stakeholders and external partners, this position will assist with survey design, data analysis, dashboard reporting, and research communications that support revenue-generating initiatives and customer experience strategy.

About LGM Financial Services

LGM Financial Services is on a mission to change the way Canadians experience warranty protection. We partner with major global automotive brands to distribute branded, high-quality financial and insurance products across the country.

Our goal is to deliver superior protection and an exceptional consumer experience at every stage of the purchase journey. As a values-based, social purpose organization, LGM combines decades of expertise in the automotive and financial services industries with a commitment to delivering exceptional customer experiences and driving positive impact across our ecosystem.

Joining LGM means becoming part of a team that’s shaping the future of automotive protection through insight, innovation, and purpose-driven work.

What You’ll Gain

• Practical experience in market and customer experience research within the automotive F&I industry

• Exposure to real-world business problems, decision-making, and stakeholder collaboration

• Opportunities to build data analysis, storytelling, and presentation skills

• Mentorship and learning in a purpose-driven, growth-oriented organization

Key Responsibilities

• Support the design, programming, and testing of customer and dealer surveys in Qualtrics

• Collect, clean, and analyze quantitative and qualitative data from multiple research programs

• Prepare recurring reports and dashboards summarizing key insights and trends

• Contribute to executive summaries and presentations for internal and OEM audiences

• Monitor competitive intelligence, industry trends, and customer experience metrics

• Help coordinate timelines and deliverables across ongoing VoC and satisfaction studies

• Maintain research documentation and ensure data accuracy and consistency

• Collaborate with Marketing, Product, and customer-facing teams to share findings that inform business strategy

Core Competencies

• Analytical Thinking – Comfortable working with data and identifying key insights

• Attention to Detail – Ensures accuracy in data entry, analysis, and reporting

• Communication – Translates data findings into clear, concise, and compelling messages

• Collaboration – Works effectively with cross-functional teams and external partners

• Curiosity – Naturally inquisitive and eager to learn about customer and market dynamics

• Accountability – Takes ownership of tasks and follows through on commitments

Required Skills

• Proficient in Microsoft Excel and PowerPoint; experience with Qualtrics or similar survey tools is an asset

• Comfortable analyzing data and interpreting results

• Strong written and verbal communication skills

• Organized, detail-oriented, and able to manage multiple priorities

• Familiarity with data visualization tools (e.g., Power BI) is an asset

Education

• Currently enrolled in the final year of a Marketing, Business Analytics, Data Science, Psychology, Economics, or related program at a recognized Canadian post-secondary institution

• Eligible for a term or contract placement (Jan–Apr/May 2026)