Compliance & Market Conduct Specialist

LGM is a national leader in providing warranty, finance, and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to Canadian car dealerships.  Dealer partnerships are complemented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.  

Reporting to the VP, Legal, the Compliance & Market Conduct Advisor works with the Director, Compliance and Market Conduct and Director, Legal & Associate General Counsel and Executive Vice President, Legal to proactively lead compliance related initiatives and respond to regulatory compliance needs and as required, market conduct investigations for the organization.

This is a contract role covering a maternity leave with an estimated duration of 14-16 months. 

Compensation range: 67-80k base plus bonus, RRSP's, vehicle incentive, etc. 

Compliance and Licensing Monitoring

·         Monitoring that appropriate licenses are held by distribution partners and internal staff when applicable.

·         Working with the development team on enhancements to develop controls and tighten oversight of data integrity and accuracy.

·         Facilitating and coordinating the implementation of corporate, industry, provincial and federal policies and regulations.

·         Liaising with the provincial regulators.

·         Identifying and recommending improvement to processes pertaining to compliance activities.

·         Promoting the fair treatment of customers throughout the line of business.

·         Conducting objective compliance investigations as directed and supervised by the Director, Compliance and Market Conduct.

·         Completion of draft insurance license applications, both corporate and individual.

·         Operational reporting ie. AMF reporting, Creditor tracking insurance reports, weekly and monthly complaint reports.

Dealer Quality Assurance Reviews

·         Under the supervision of the Director, Compliance and Market Conduct, verify and supervise the offering of insurance products by LGM distributors in the province of Quebec.

·         According to predefined checklists and using template forms, all according to standard operating procedures, conducts supervisory audits to assess product knowledge, compliance with laws and regulations, and fair treatment of customers.

Core Competencies

·         Communication – Able to clearly and articulately present information in both spoken and written word.

·         Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives.

·         Innovation – Displays the ability to think outside of the box in order to develop creative and new solutions that meets current and future needs.

·         Flexibility – Easily adapts to changing environment and resources.

·         Productivity – Strives to consistently achieve excellence in all tasks and goals.

·         Accountability – Takes personal ownership and responsibility for the quality and timeliness of work commitments and decisions.

·         Resilience - Responds well to pressure and the demands of daily life.  Has flexibility durability, strength and speed of recovery.

Other Competencies

·         Strong analytical and problem-solving skills

·         Ability to work independently

·         Diplomacy in verbal and written communications with internal and external stakeholders

·         Ability to detect and resolve compliance related issues

Required Skills

·         In-depth knowledge of the dealership insurance sales process is required.

·         Ability to effectively prioritize competing tasks in line with the organization’s strategic business objectives and to adjust priorities according to changing business needs.

·         Well-developed critical thinking, analysis and problem-solving skills.

·         Strong moral compass and ability to articulate matters of importance with diplomacy.

·         Ability to self-direct work and work effectively in a group.

·         Familiarity with insurance license application forms and processes.

·         Familiarity with legal documents and drafting processes.

·         Knowledge and understanding of the Automotive Dealership Finance & Sales office

·         Fluently Bilingual in English and French with an ability to translate.

·         Good knowledge of the market and of the FSM role is an asset

·         Relationship with provincial regulators is required.

·         Knowledge of products distributed by LGM financial services is an asset

Education:

·         Post-secondary education in a related field

·         General and/or life Insurance license – an asset

Experience:

·         Minimum 2 years of experience in Compliance related activities