Manager, Support Services
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This position is responsible for overseeing food, nutrition, environmental, laundry, and linen services at Muskoka Algonquin Healthcare's South Muskoka Memorial Hospital (SMMH), ensuring high-quality and efficient service delivery. The role involves leading staff, managing catering and vending services, developing goals and key performance indicators, and maintaining a safe healthcare environment in compliance with regulations. Additionally, the position focuses on patient care, staff performance, regulatory compliance, and continuous quality improvement through collaboration with key stakeholders and performance monitoring.
ROLE
- Effectively lead and support teams in food services, environmental services, and laundry/linen services
- Management of staff, including hiring, training, coaching, performance management, and discipline
- Lead a Food Services team, responsible for menu, supply, prep, and distribution of 3 meals per day, including therapeutics
- Develop and monitor key performance indicators/personal business commitments for each department of responsibility, in collaboration with the Director, Facilities & Operations and the strategic direction of MAHC
- Develop and manage budgets, including labour planning, supply usage, inventory controls, and cost containment
- Ensure food is provided on a timely basis for patients at MAHC and Meals on Wheels, based on best quality for best price, in a safe way
- Managing Dietitians, responsible for the creation and implementation of standard admission diets, ensuring correct and safe nutrition for the patient
- Support the provision of a healthy, safe and sanitary health care environment according to guidelines set by current legislation, standards and regulations
- Manage and support the team responsible for cleaning and disinfecting medical equipment, patient rooms, treatment spaces, operating rooms, emergency departments, and other acute‑care areas
- Manage and support teams responsible for routine and terminal cleaning of non–clinical areas across the facility, including offices, public spaces, corridors, and support areas
- Ensure compliance with PIDAC standards to maintain a safe, sanitary, and infection‑controlled environment for patients, staff, and visitors
- Manage laundry and linen services within the site
REQUIRED EXPERIENCE & EDUCATION
- College or University Degree in a related field
- Minimum of 5 years of progressive professional experience working in a hospital or healthcare setting
- Minimum 3 years of current progressive leadership experience in a unionized setting
- Recognized certification in Environmental Services Management and/or Food Services Supervision or equivalent
- Member of a Regulated Health Profession is considered an asset
- Excellent knowledge of Provincial Infection Diseases Advisory Committee (PIDAC), Environmental Protection Act, Hazardous Waste Information Network, and other related legislation
ADDITIONAL PERKS AT MAHC
- Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage
- Healthcare spending account to augment benefits
- Participation in the Healthcare of Ontario Pension Plan (HOOPP)
- Annual allowance of time-in-lieu
ADDITIONAL INFORMATION
Location: South Muskoka Memorial Hospital (SMMH) located in Bracebridge.
Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm; however, shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends.
Recruitment Process
- Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
- If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.
- We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
- Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process.
Conditions of employment for external hires includes;
- Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
- Legal entitlement to work in Canada
- Satisfactory Criminal Record & Judicial Matters Check/Satisfactory Criminal Record and Vulnerable Sector Check
Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.
Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled
Looking for Housing?
Check out Housing for Healthcare for rentals in Muskoka!
This position is located at 75 Ann Street, Bracebridge, ON. View the Google Map in full screen.
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