EOI: Central Registration and Scheduling Clerk

Expression of Interest:

Central Registration and Scheduling Clerk

Dear Team,

Expressions of interest are being accepted from members of the OPSEU Office and Clerical bargaining unit who wish to work as Central Registration and Scheduling Clerk Switchboard representative

Responsibilities include but are not limited to:

• Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
• Greet patients/visitors to provide basic information and direction to appropriate contacts or services
• Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
• Responding to and announcing Code Alerts
• Directing calls in emergency situations
• Assist individuals wishing to pick-up or drop-off packages etc. during off hours
• Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
• Process admission and discharge/transfer
• Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
• Respond to telephone calls from patients to book appointments
• Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
• Provide preparation instructions for appointment
• Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures

Preference will be given to individuals who possess the following

• Part-Time and Casual employees
• Certificate in recognized Office Administration course or equivalent experience
• Successful completion of Medical Terminology course

Granting of this opportunity shall be based on a number of factors, including previous related experience, the candidate’s demonstrated ability, flexibility and availability, attendance record, and operational need. Training shifts will be scheduled based on current posted schedules and availability of those departments to train.

Location

Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville.

Number of Vacancies

We are seeking 3 employees for this expression of interest.

Application Deadline

If this opportunity is of interest to you, kindly apply with your resume through our MAHC website's Internal Job Postings portal by the listed posting closing date. Please include relevant details about your interest and relevant details in your application.

Additional Resources

If you have any questions concerning this expression of interest, kindly contact Sarah Fairchild, Manager of CPRS (sarah.fairchild@mahc.ca)