Quality Experience Leader (Full-Time Permanent)

Job Location

100 Frank Miller Drive Huntsville, ON P1H 1H7 or, 75 Ann Street, Bracebridge, ON P1L 2E4, Bracebridge, Ontario

Additional Locations

100 Frank Miller Drive, Huntsville, Ontario

Tracking Code

25-006

Position Type

Full Time

Salary Range

$41.39 - $48.28

Salary Type

Hourly

Union

Non-Union

Posted Date

1/6/2025

Job Closing Date

3/14/2025

OVERVIEW

We are looking for a dedicated and proactive Quality Experience Leader to drive the improvement of patient care quality and operational efficiency across our organization. This role involves leading initiatives that focus on clinical appropriateness, safety, patient experience, and performance improvement. The ideal candidate will be a skilled communicator, experienced in applying quality improvement methodologies, and passionate about creating a culture of continuous enhancement in patient care.

ROLE

Support and drive corporate and local initiatives to enhance quality, patient safety, and performance improvement across the organization
Proactively identify and prioritize areas for operational efficiency, clinical appropriateness, and patient care enhancement
Encourage teams in utilizing quality improvement methodologies (e.g., PDSA, LEAN, root cause analysis) to improve clinical outcomes, safety, and workflow efficiency
Assist teams in collecting, analyzing, and interpreting performance data to track progress and identify areas for improvement
Monitor and report on key performance indicators and outcome metrics to ensure continuous improvement in patient care
Guide clinical teams through change processes using proven change management principles to implement and sustain improvements
Work closely with risk management on patient safety initiatives, ensuring timely identification and mitigation of risks
Provide education and training to staff and physicians to build quality improvement knowledge and foster a culture of continuous learning

QUALIFICATIONS

Undergraduate degree in a health-related field or equivalent experience required
3 years of experience leading quality improvement projects in a healthcare setting
Project management or LEAN certification recommended
Understanding of quality improvement and patient safety methodologies
Multi-faith, multi-cultural awareness and Indigenous Cultural Sensitivity training
Advanced proficiency in Microsoft Office Suite and statistical software
Membership in a regulated professional college in Ontario an asset
Certified Risk Management designation is an asset

ADDITIONAL PERKS AT MAHC

Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
Extended health benefits
Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

ADDITIONAL INFORMATION

Location: Multi-Site, working in person at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm, however shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends.

Recruitment Process

By submitting your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.

If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To view the most up-to-date version of this job posting, including the rate of pay, and other career opportunities please visit mahc.ca/careers.

We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Conditions of employment for external hires includes;

Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
Legal entitlement to work in Canada
Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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This position is located at 100 Frank Miller Drive Huntsville, ON P1H 1H7 or, 75 Ann Street, Bracebridge, ON P1L 2E4, Bracebridge, ON. View the Google Map in full screen.

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Muskoka Algonquin Healthcare