OVERVIEW

The Manager of Central Patient Registration & Scheduling is a vital role in MAHC’s provision of healthcare by ensuring that patients receive the care they need promptly and efficiently.  They are responsible for overseeing the day-to-day operational requirements of Patient Registration & Scheduling Services at a multi-site unionized facility. They are responsible for coordinating and managing patient access to healthcare services, including scheduling appointments, verifying insurance coverage, and managing patient registration.

ROLE

• Plan, organize, direct, and supervise all functions within the Patient Registration and Scheduling departments across multiple hospital sites.
• Oversee patient registration to ensure accurate data collection for medical care, billing, and external agency submissions.
• Manage patient scheduling to ensure timely appointments and excellent customer service, particularly for diagnostic imaging.
• Supervise communication functions, including the switchboard, emergency codes, and alarm panel alerts.
• Ensure compliance with reporting requirements, focusing on key performance indicators like CT and surgical wait times.
• Develop and maintain departmental policies and procedures in collaboration with staff, medical professionals, and committees.
• Support staff development through education, training, and enhancing competencies.
• Participate in accreditation processes and implement quality improvement and risk management activities.
• Monitor financial performance and develop strategies for cost-effective practices within registration and scheduling operations.
• Manage staff activities, including hiring, training, performance reviews, and discipline, ensuring a high-performance team culture.

QUALIFICATIONS

• Post secondary education in Health Information Management, Health Policy, Health Administration, or related degree.
• Minimum of 5 years of current progressive professional experience with a focus in health information management and/or health care customer service.
• Minimum of 3 years of current progressive leadership experience in a unionized setting
• Detailed knowledge, demonstrated computer literacy and ability with Microsoft Office applications and Electronic Health Records
• Knowledge and experience working in a health care system with adherence to information privacy laws, release of information, and access laws.
• Detailed knowledge of Cerner, Ocean, & Process Fusion Applications is preferred

ADDITIONAL PERKS AT MAHC

• Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
• Extended health benefits
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

 ADDITIONAL INFORMATION 

Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work:  General work hours are Monday to Friday 8 am - 4 pm, however shifts and hours may change according to departmental requirements. You may also be required to be available on call, evenings, and weekends. 

Recruitment Process

By submitting your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.

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We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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