About the role:

We are seeking an Senior SAP After Sales Service Consultant with +3 years of experience to support and further develop our global service and after-sales processes within SAP environments.

You will play a key role in designing, implementing, optimizing, and supporting SAP Service solutions with a focus on SAP S/4HANAService. The role includes close collaboration with business stakeholders, service organizations, process owners, and IT teams to deliver scalable and sustainable service management solutions. Join us and be part of a great team where "WE" come first. :)

Key Responsibilities:

• Leading and supporting SAP Service transformation and rollout projects.
• Supporting the transition from SAP ERP towards SAP S/4HANA Service.
• Analyzing business requirements and translating them into SAP Service solutions.
• Designing and optimizing end-to-end service and after-sales processes.
• Configuring and customizing SAP Service applications.
• Creating functional specifications, user stories, test concepts, and test specifications.
• Providing expert consulting, troubleshooting, and 2nd-level support.
• Collaborating with business, service operations, logistics, finance, and IT teams.
• Participating in Scrum ceremonies and agile project delivery.
• Driving process harmonization, standardization, and continuous improvement initiatives.

Requirements:

• Bachelor’s or Master’s degree in Business Informatics, Information Technology, Computer Science, Business Administration, Engineering, or a comparable qualification; equivalent professional experience may also be considered.
• At least 3 years of experience in a similar role
• SAP functional consulting experience in SAP CS and in SAP CRM and/or SAP S/4HANA Service: SAP Configuration and Customizing, Functional Specifications, User Story Creation, Test Concepts and Test Specifications, Incident and Problem Management, 2nd Level Support.
• Experience as a Service Process Consultant in transformation environments: Requirements Engineering, Business Process Analysis, and as plus with Service Process Design and Optimization.
• Experience with international SAP rollouts and business transformation initiatives: Service Transformation Programs.
• Strong background in service operations and after-sales business processes: After-Sales Service Management, Service Order Management, Warranty Management.
• Fluent English (written and spoken).

Soft skills:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with business stakeholders, technical teams, and management.
• Strong workshop facilitation, presentation, and moderation skills.
• Ability to work successfully in international and cross-functional environments.

Nice to have:

• Service Process Design and Optimization
• Integration with SAP SD
• Integration with SAP MM
• Integration with SAP Asset Management
• S/4HANA Transformation Experience
• Rollout Project Experience
• SAP Fiori, SAP UI5
• SAP Solution Manager
• JIRA, Confluence, Miro
• Agile Project Management
• Scrum Methodologies
• IT Service Management Knowledge
• SAP S/4HANA Service Certification
• SAP CRM Service Certification
• Scrum / Agile Certification
• ITIL Foundation Certification